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Your account can have more than one email address. This is handy if you signed up with a personal email and later want to add your work email, or if you need to move your account to a new address.

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Your email addresses

Every account has one primary email address and can have additional ones alongside it.
Your primary email is the address you sign in with and where account mail — verification codes, security notices, and receipts — is sent. Any verified address on your account can also be used to sign in.
You’ll find your email addresses under Settings → Profile, in the Email addresses card. Your primary address shows a Primary badge, and an address you haven’t confirmed yet shows an Unverified badge, so you can see each address’s status at a glance.

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Adding another email

Open Settings → Profile

Find the Email addresses card and click Add email address.

Enter the address

Type the email you want to add and click Add email. For security, we may first ask you to confirm it’s you — usually with a code sent to your current primary email — before the new address is added.

Verify the new address

We send a verification code to the new address. Check that inbox and enter the code to confirm you own it, then click Verify. If the code doesn’t arrive, click Resend code.
Once verified, the new address appears in the list and can be used to sign in.

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Making an address your primary

Next to any verified, non-primary address, click Make primary. That address becomes the one you sign in with and where account mail is sent.
Changing your primary email triggers a couple of security protections — see Security you’ll notice below.

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Removing an address

Click Remove next to the address you no longer want, then confirm. A removed address can no longer be used to sign in. A few things to know:
  • You can’t remove your primary address. Add and verify another address if you don’t have one yet, make it primary, then remove the old one.
  • Removing an address can’t be undone — though you can always add the same address back later, it will need to be verified again.

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”This email is already taken”

When you try to add an address, you may see a message that this email belongs to an existing account. An email can only live on one account at a time, so it can’t be added to yours until it’s freed up. What to do depends on that other account.

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It’s an empty account you own

If the other account is a duplicate you created but never used — no designs, no team, nothing in it — you can claim the email onto your current account.

Choose "That's my old account"

In the “This email belongs to an existing account” message, choose That’s my old account, then click Continue.

Sign in to the other account

Enter the other account’s email and click Send code. We send a one-time sign-in code to that address — you stay signed in to your current account the whole time. Enter the code and click Verify to prove the account is yours.

Add the freed email

Once confirmed, the empty account is removed and its email is freed. Click Add to attach it to your current account, then enter one more verification code sent to that address. You can then make it your primary if you like.
Claiming only works when the other account is empty. If it has any designs or other content, we can’t move the email automatically — see the next section. And if the other account uses two-factor authentication or needs extra sign-in steps, we’ll point you to a full sign-in or to support instead.

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The other account has content

If the other account has designs, a team, or other work in it, we can’t automatically merge the two accounts, and the email can’t be claimed on your own. Instead, contact support and we’ll help you consolidate. If you don’t recognize the account, or you own the address and think someone else is using it, contact support right away.

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Security you’ll notice

When you change your primary email, you’ll see two things happen. Both are deliberate protections in case someone else ever changes your email without your knowledge.
  • You’re signed out of your other sessions. The device you’re currently using stays signed in, but any other browsers or devices are signed out and will need to sign in again. This makes sure a session you don’t control can’t keep access after an email change.
  • A notice goes to your old address. We send a heads-up to the previous primary email so the original owner always finds out if their primary was changed.
If you ever receive an email-change notice you didn’t expect, contact support right away.

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Consolidating two accounts

If you have two accounts and the one holding an email you want has content in it, we handle the consolidation manually so nothing is lost. To get started, contact support and include:
  • The email address you want to keep as your primary.
  • The email address (or account) you want consolidated, and which account has the designs or team you want to keep.
  • Whether either account is on a paid plan.
Support will confirm you own both accounts, move the email over, and help bring your work together onto a single account.
We can’t automatically merge two accounts that both have content — always reach out to support so your designs, team, and billing are handled safely.