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Most sign-in problems come down to one of a few things: a code that didn’t arrive, trying to sign in a different way than you signed up, or opening Moda inside another app’s browser. Here’s how to get back in.

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Your code didn’t arrive

When you sign in with your email, Moda sends a 6-digit code (not a link) and shows “We sent a code to …”. If it hasn’t shown up:
  • Check your spam or junk folder - search for “Moda”.
  • Confirm your email is typed correctly - a small typo sends the code to the wrong address.
  • Select “Resend code” to get a fresh one.
Enter the most recent code you received. Codes expire after a short time, so an older one may no longer work.

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The “Continue with Google” button is missing, or Google sign-in fails

This almost always means you opened Moda inside another app’s built-in browser - for example, by tapping a link in X, Facebook, Instagram, or LinkedIn. Google doesn’t allow sign-in from those in-app browsers, so Moda hides the button there. To fix it, open moda.app in your normal browser (Safari, Chrome, and so on) and Continue with Google will be available. Or continue with your email address and a sign-in code instead.

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Sign in the same way you signed up

If you don’t see the option you expect, you may be signing in differently than you created your account:
  • If you signed up with Continue with Google, use that button rather than the email option.
  • If you signed up with your email address, sign in with that same email address.
  • If you’re not sure which email you used, try your other address - a sign-in code only arrives for the account that address belongs to.

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”This email is already in use”

If you’re adding or switching an email and Moda says it’s already taken, that address is on another account. You can often resolve this yourself - see Managing your email for how to claim an email from an old, empty account, and when to hand it to us instead.

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You’re signed in, but in an unexpected workspace

If you land in a shared team workspace you didn’t expect, it may be because your email’s domain automatically joins an existing workspace when you sign up. See Files, teams, and privacy for how workspace membership and domain auto-join work.

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Still stuck?

Some situations need a person on our side:
  • A suspected account takeover or an email change you didn’t make.
  • Merging two accounts that both have designs you want to keep.
For those, contact support and we’ll help sort it out. We can’t automatically move designs between accounts, which is why an account merge needs a human.