Brand Kit Troubleshooting

Logo won't upload

• Check that your file is a supported image format (JPEG, PNG, GIF, SVG)
• The maximum file upload size is 250 MB
• Try a different file format — SVG or PNG with transparency work best for logos

Website crawl not pulling the right assets

The website import uses automated tools to extract brand elements, and it may not always get everything right:

• Colors are wrong: The crawler extracts colors from your site's CSS and visible elements. If your website uses different colors than your brand guidelines, the extracted palette may not match. Edit the brand kit manually to correct colors.
• Logo not found: Some websites serve logos in ways that are difficult to extract automatically. Upload your logo manually.
• Fonts not detected: Web fonts may not always be identified correctly. Add your brand fonts manually.

Some domains are blocked from crawling, including email providers and major social media platforms.

Designs aren't using my brand colors or fonts

• Check that a brand kit is selected: Make sure you've chosen your brand kit in the prompt bar before creating the design
• Be explicit in your prompt: If the agent isn't using your brand consistently, try mentioning specific colors or styles in your prompt (e.g., "Use our primary blue for headings")
• Review your brand kit: Make sure the colors and fonts in your brand kit are correct and complete
• Update the brand kit: If you've recently changed your brand assets, make sure the brand kit reflects the latest versions