FAQ

What can I create with Moda?

Moda is built for static and presentation-based visual content: slide decks, social media graphics, marketing collateral, documents, UI mockups, and diagrams. It is not designed for website development, video editing, 3D design, or photo editing.

See What is Moda? for a full overview.

How do credits work?

AI credits measure your usage of AI-powered features. Every AI action — generating a design, creating an image, asking the agent to edit — consumes credits. Different actions cost different amounts depending on complexity and the AI model used (Lite at 0.5x, Standard at 1x, Pro at 1.5x).

Credits reset monthly and do not roll over. See How Credits Work for details.

What's included in the free plan vs Pro?

The Free plan includes Standard and Lite design models, community support, and a monthly credit allowance. Pro adds the Pro design model, email support, pooled team credits, and a larger credit allowance. Ultra adds unlimited brand kits, SSO/SAML, shared team workspaces, and priority support.

All plans include unlimited projects and real-time collaboration. See the Pricing page for the full comparison.

I upgraded but my account still shows the free plan

• Refresh the page — plan changes may take a moment to propagate
• Check your email for a payment confirmation from Stripe
• Go to Settings → Billing to verify your plan status
• If the issue persists, contact support

How do I get Moda to use my brand kit?

Make sure your brand kit is selected in the prompt bar before creating a design. The AI agent will automatically use your brand colors, fonts, logo, and visual style. You can also mention specific brand elements in your prompt for more control.

See Using Your Brand Kit for tips.

Why is my design taking so long to generate?

Design generation typically takes 1–5 minutes for a multi-page slide deck, and less for simpler designs. Complex prompts with web research, image generation, or many pages take longer.

If a design has been generating for more than 10 minutes, try refreshing the page. Your work is auto-saved.

My design is stuck on "Building" — what should I do?

• Check the chat panel to see if the agent is still actively working
• Wait up to 5–7 minutes for complex designs
• Refresh the page — your work is auto-saved, so you won't lose progress
• Try starting a new design with a clearer, more specific prompt

See AI Agent Troubleshooting for more details.

How do I export to PowerPoint?

Click the Download button in the toolbar and select PowerPoint as the format. Slide-type canvases default to PPTX export. Note that some complex elements may be rasterized in the export, and animations do not transfer.

See Export Formats for details on what transfers.

Why does my export look different from the web?

PowerPoint and Google Slides exports are best-effort conversions. Complex vector elements, blending modes, SVG-backed assets, and advanced styling may be rasterized or simplified. Google Slides also has extra limitations around editable text alpha and some image treatments, so translucent text or masked images may look different after export. Fonts may also render differently if the recipient doesn't have the same fonts installed.

For the most faithful reproduction, use PDF export. See Export Troubleshooting.

Can I insert video into my slides?

Moda does not support embedding video playback within designs. However, you can export designs with animations as MP4 video or GIF. See Export Formats for details.

Does Moda support languages other than English?

What browsers does Moda work on?

Moda requires WebGPU support. It works best on Chrome and Edge. Firefox and Safari are supported but may require enabling WebGPU in browser settings.

See System Requirements for the overview, or WebGPU Troubleshooting for browser-specific steps.

How do I enable WebGPU?

Each browser has a different process, and on Chrome or Edge the first step is usually checking graphics acceleration and ://gpu, not enabling random flags.

See WebGPU Troubleshooting for step-by-step browser-specific instructions.

Does Moda work on mobile?

Moda works on mobile devices with limitations. The canvas is viewable and basic interactions work, but full design editing is best done on desktop. Presenting slideshows works on mobile. iOS in-app browsers may have issues — open in Safari or your default browser instead.

Are my designs private? Can I use them commercially?

Your designs are private by default. No one can see them unless you share a link. Designs are only accessible to you and anyone you explicitly share them with.

See Trust & Security for more details.