> ## Documentation Index
> Fetch the complete documentation index at: https://docs.moda.app/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about Moda — plans, credits, exports, browser support, and more.

<AccordionGroup>
  <Accordion title="What can I create with Moda?">
    Three things:

    * **Designs** — slide decks, social media graphics, marketing collateral, documents, UI mockups, and diagrams, on a 2D vector canvas.
    * **Animations** — keyframe animation on an animation canvas, exported as MP4, GIF, or WebP. (Decks get slide transitions; other canvases get preset animations.) See [Animation and video](/help/animation).
    * **Websites** — describe a site and publish it to a free `*.moda.page` address or your own domain. See [Websites](/help/websites).

    Moda is not a 3D tool or a photo editor, and it isn't a video *editor* — it animates designs you build in Moda rather than cutting together existing footage.

    See [What is Moda?](/help) for a full overview.
  </Accordion>

  <Accordion title="How do credits work?">
    AI credits measure your usage of AI-powered features. Every AI action — generating a design, creating an image, asking the agent to edit — consumes credits. Different actions cost different amounts depending on complexity and the AI model used (Lite at 0.5x, Standard at 1x, Pro at 1.5x).

    Credits reset monthly and do not roll over. See [How credits work](/help/billing/credits) for details.
  </Accordion>

  <Accordion title="What's included in the free plan vs Pro?">
    The Free plan includes Standard and Lite design models, community support, and a monthly credit allowance. Pro adds the Pro design model, email support, pooled team credits, and a larger credit allowance. Ultra adds unlimited brand kits, SSO/SAML, shared team workspaces, and priority support.

    All plans include unlimited projects and real-time collaboration. See the [Pricing page](https://moda.app/pricing) for the full comparison.
  </Accordion>

  <Accordion title="I upgraded but my account still shows the free plan">
    * Refresh the page — plan changes may take a moment to propagate
    * Check your email for a payment confirmation from Stripe
    * Go to **Settings → Billing** to verify your plan status
    * If the issue persists, email [support@moda.app](mailto:support@moda.app)
  </Accordion>

  <Accordion title="How do I get Moda to use my brand kit?">
    Make sure your brand kit is **selected** in the prompt bar before creating a design. The AI agent will automatically use your brand colors, fonts, logo, and visual style. You can also mention specific brand elements in your prompt for more control.

    See [Using your brand kit](/help/brand-kit/using-your-brand) for tips.
  </Accordion>

  <Accordion title="Why is my design taking so long to generate?">
    Design generation typically takes 1–5 minutes for a multi-page slide deck, and less for simpler designs. Complex prompts with web research, image generation, or many pages take longer.

    If a design has been generating for more than 10 minutes, try refreshing the page. Your work is auto-saved.
  </Accordion>

  <Accordion title="My design is stuck on &#x22;Building&#x22; — what should I do?">
    * Check the chat panel to see if the agent is still actively working
    * Wait up to 5–7 minutes for complex designs
    * Refresh the page — your work is auto-saved, so you won't lose progress
    * Try starting a new design with a clearer, more specific prompt

    See [AI agent troubleshooting](/help/ai-agent/troubleshooting) for more details.
  </Accordion>

  <Accordion title="How do I export to PowerPoint?">
    Click the **Download** button in the toolbar and select **PowerPoint** as the format. Slide-type canvases default to PPTX export. Note that some complex elements may be rasterized in the export, and animations do not transfer.

    See [Export formats](/help/export/formats) for details on what transfers.
  </Accordion>

  <Accordion title="Why does my export look different from the web?">
    PowerPoint and Google Slides exports are best-effort conversions. Complex vector elements, blending modes, SVG-backed assets, and advanced styling may be rasterized or simplified. Google Slides also has extra limitations around editable text alpha and some image treatments, so translucent text or masked images may look different after export. Fonts may also render differently if the recipient doesn't have the same fonts installed.

    For the most faithful reproduction, use PDF export. See [Export troubleshooting](/help/export/troubleshooting).
  </Accordion>

  <Accordion title="Can I insert video into my slides?">
    Not as embedded playback — you can't drop an MP4 into a slide and have it play inside the design.

    **A slide deck can't be exported as video either.** Video export — whether one page or all pages joined together — requires an **Animation**-format canvas. Slide transitions affect how the deck plays in Present mode; they don't make a video export available, because their motion lives *between* pages rather than on one.

    So if you need a video, build it as an Animation canvas: create one, animate it there, and export MP4. See [Animation and video](/help/animation).
  </Accordion>

  <Accordion title="Does Moda support languages other than English?">
    **Yes for prompting, and yes for most scripts on the canvas.** You can prompt the agent in your own language, and the canvas renders non-Latin scripts including Chinese, Japanese, Korean, Cyrillic and Greek. When your chosen font doesn't cover a script, Moda automatically falls back to one that does, per run of text — so a single text box can mix Latin and non-Latin content.

    <Warning>
      **Right-to-left scripts aren't supported yet.** Arabic, Hebrew, and other RTL languages won't lay out correctly on the canvas. This is on the roadmap, but don't build an RTL design in Moda today.
    </Warning>

    One thing to expect for the scripts that do work: **your brand font probably doesn't cover them.** Most Latin typefaces have no CJK glyphs, so those characters render in a fallback face rather than your brand font. That's a limitation of the font rather than of Moda — if you need brand consistency across scripts, upload a font family that covers them as a [team font](/help/brand-kit/setup).
  </Accordion>

  <Accordion title="What browsers does Moda work on?">
    Moda requires **WebGPU** support. It works best on **Chrome** and **Edge**. Firefox and Safari are supported but may require enabling WebGPU in browser settings.

    See [System requirements](/help/getting-started/system-requirements) for the overview, or [WebGPU troubleshooting](/help/getting-started/webgpu-troubleshooting) for browser-specific steps.
  </Accordion>

  <Accordion title="How do I enable WebGPU?">
    Each browser has a different process, and on Chrome or Edge the first step is usually checking graphics acceleration and `://gpu`, not enabling random flags.

    See [WebGPU troubleshooting](/help/getting-started/webgpu-troubleshooting) for step-by-step browser-specific instructions.
  </Accordion>

  <Accordion title="Does Moda work on mobile?">
    Moda works on mobile devices with limitations. The canvas is viewable and basic interactions work, but full design editing is best done on desktop. Presenting slideshows works on mobile. iOS in-app browsers may have issues — open in Safari or your default browser instead.
  </Accordion>

  <Accordion title="Are my designs private? Can I use them commercially?">
    Your designs are **private by default**. No one can see them unless you share a link. Designs are only accessible to you and anyone you explicitly share them with.

    **Yes — you can use what you make commercially.** Per the [Terms of Service](https://moda.app/terms), you own all rights, title, and interest in the content you generate with Moda, including AI-generated designs. Where a Moda template is incorporated into your design, you get a worldwide, transferable, royalty-free license to use it for personal *and* commercial purposes.

    Two caveats worth knowing:

    * Ownership doesn't extend to the underlying models or templates themselves, or to third-party material embedded in an output — only to the design you produced.
    * You're responsible for having the rights to whatever you upload. If you import a logo, font, or photo you don't have a license for, generating a design from it doesn't grant you one.

    See [Trust & security](/help/trust-security) for privacy and data handling.
  </Accordion>
</AccordionGroup>